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Damage Claims

  • Conduct a thorough examination of the external packaging for any sings of damage or compromise
  • In the event of external packaging, shrink wrap or similar materials being compromised, document all damages on the Bill of Lading or Delivery Receipt
  • Capture photograpohic evidence of any external packaging or product damage identified during the inspection.
  • Notify the assigned carrier for your shipment promptly to report any observed damages.
  • Refrain from discarding any items associated with the shipment.

Concealed Damage: Please be aware that for concealed damage, many carriers impose a 5-7 day deadline from the delivery date for filing a damage claim.  In the event that damages are discovered post-delivery, adhere to the same reporting procedure outlined above within the specified timeframe.

Instructions on Filing a Claim with the Carrier
Submit all claim requests in writing, click below for the claim form for the carrier assigned to your shipment.  If you purchased supplemental insurance, please contact us for instructions on how to file a claim with the insurance provider

Patterson Companies periodically updates its roster of carrier partners, adding and removing as needed.  Please note that the list provided may not reflect the most current partnerships due to these dynamic changes.